Current turnaround time for custom tumblers is 3-4 weeks || 2-3 weeks for pens & keychains || Next Day Shipping for Ready To Ship Items

Shipping Policy

Items are shipped via USPS Priority Mail if package weight is over one pound (unless otherwise requested), and includes tracking and insurance up to $75, for orders within the continental U.S. If package weight is under one pound, it is usually sent via USPS First Class Mail. International orders are shipped via USPS First Class Mail, and available tracking depends upon the country it is shipping to.

We are not responsible for refunds for lost packages, stolen packages or delays once package has been dropped off at the shipping center and picked up by  the carrier. Buyers are responsible for return shipping costs. We are not responsible for items shipped to incorrect address. Buyers assume responsibility to ensure their accurate address is input upon checkout.

Rush fees DO NOT include expedited shipping. Please request expedited shipping upon placing your RUSH order.

 

* IMPORTANT NOTICE FOR SUMMER/HOT CLIMATE SHIPMENTS: *

Extreme heat can actually re-soften the epoxy resin your cup is sealed with, thereby compromising the seal. Some of my customers who live in hotter climates have reported that their cups have arrived slightly tacky because they unknowingly left their delivered cup on the door step or at their mailbox for too long before bringing it inside. Once the epoxy has softened, it may or may not harden up again, and the seal has been compromised.

Once you receive your tracking number, it is important that you keep a watchful eye on its transit progress and and make sure you bring it inside as soon as it is delivered. That may not happen at all for you, but knowledge is power and that way if you know it's out for delivery, you can stalk your mail carrier until your new cup is safe in your hands.